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Installs and maintains all SAP Systems and related software including upgrades, preventative and corrective maintenance through the change management process and within scheduled maintenance windows.
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Administers the configuration of SAP Systems and services for all enterprise data centers.
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Monitors support facilities for software updates and recommends and implements maintenance to keep systems current and well within support requirements.
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Provides for service continuity by developing backup and recovery processes and procedures to support recovery from hardware and application failures.
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Develops Disaster Recovery plans, procedures and test scenarios and participates in regular DR rehearsals.
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Applies security policies to the SAP & Oracle Platform as determined by the IT Security group.
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Provides incident and problem management with responsibility for resolution and root cause analysis of the most complex hardware and software issues
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Monitors and evaluates system performance and performs tuning functions to achieve optimal system efficiency and throughput.
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Monitors system resource utilization and supports capacity planning by capturing data, analyzing trends and making upgrade recommendations.
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Participates in planning and execution of server workload migrations and consolidations
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Interfaces and coordinates with business and application support teams
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Provides effective technical documentation to clearly communicate procedures and developments