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Job Purpose:

• Lead and coordinate “Dexxis” product deployment projects

• Provide the customer with a solution compliant with its requirements

• Manage projects based on Gemalto products and deliver on site, on time and on budget

• Participate to pre sales activities at local level

Key Responsibilities:

The core activity concerns banking and installation of solution at Customers’ premises.

The activity is split in 4 main lines:

1. Project Management

2. System Integration

3. Customer Support and Maintenance

4. Pre - Sales Tasks

1. Project Management

   
   

• Based on the commercial proposal and the signed purchase order, define the milestone of the project as well as the tasks to be achieved to reach customer needs

• Responsible of solution delivery on time and on budget

• Manage a direct relationship with the customer

• Manage internal or/and external resources during the project

• Deliver and follow-up monthly costs and progress / Issue & Action report

• Close the project with:

• Realise project post mortem with metrics highlight

• Become privileged interface of the customer for post sales and extension quotation in relation with corporate Dexxis team.

  
  

2. System integration

   
   

• Responsible of the integration (software and documentation) of large size, multi-national and multi-supplier projects

• Design of the solution taking in account the context of the customer.

• Perform on site installation, training for operators and administrators and complete end to end functional testing of the solution in front of the customer

• Be a key contributor to execute the project plan and coordinate internal and external resources (if required)

• Internally and externally recognized to lead project development on Dexxis range product (adaptation, customisation, development) interfacing directly with the development team

  
  

3- Customer Support and Maintenance

• Provide a first level of support

• Identify / quality problems and solve them in case product customisation and configuration is the root cause (no modification of product is allowed even to solve a customer problem)

• Use corporate tool to track support request coming from customer

• Use corporate tool to solve issues in remote control

  
  

4- Pre Sales Tasks

• Punctually involved in pre sales actions to fine tune customer expectation and explain current Dexxis solution portfolio

• May be involved in elaboration of customisation specification in coordination with corporate Dexxis team

• May be involved in product demonstration

Experience and Skills:

• Engineer in computer science with significant experience in project management

• Knowledge in smart card and especially in EMV is highly recommended; notion in cryptography is welcomed

• Autonomy in installing Dexxis solution portfolio (data base, application server, network) and ability to customise the product (java, XML edition, …)

• Good communication skill with ability to defend Gemalto’s interest

• Autonomy to manage global project, not only technical but administrative and financial tasks

• Ability to work in competitive environment where in time delivery and accountability are keys for the success of the activity

• Average 2 travel per months with general mission duration of five days

• English as working language with the customer and corporate Dexxis team

Interfaces:

• Interact and report to Dexxis Project Director located in Gemenos – France

• Interact with Dexxis team for development and configuration of the solution

• Interact with local sales, TC and CS to coordinate global project execution

• Interact with customer before and after the purchase order